Privacy Policy
Last Updated: August 24, 2026
White Sky Travel respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how White Sky Travel collects, uses, stores, protects, and processes personal information when you visit our website, contact us, request travel services, make a booking, communicate with us through WhatsApp or other communication channels, or use our digital services and customer relationship management systems.
By using our website or communicating with White Sky Travel, you acknowledge that you have read and understood this Privacy Policy.
1. About White Sky Travel
White Sky Travel is a travel and tourism company providing travel-related services including flight reservations, hotel bookings, tourism packages, visa assistance, transportation, limousine services, corporate travel, MICE services, and other travel-related solutions.
Our website is:
Our contact email is:
Our office address is:
2 Khartoum St., El Soudan St., Mohandeseen, Giza, Egypt
2. Information We Collect
Depending on the service you request, we may collect different types of personal information.
Personal and Contact Information
This may include:
- Full name
- Email address
- Telephone number
- WhatsApp number
- Country of residence
- Nationality
- Contact preferences
Travel Information
When you request or purchase travel services, we may collect information such as:
- Travel destination
- Travel dates
- Flight preferences
- Hotel preferences
- Number of travelers
- Booking information
- Visa-related information
- Transportation requirements
- Special travel requests
Identification and Travel Documents
For certain services, such as visa processing, flight reservations, hotel reservations, or other travel services, you may voluntarily provide documents or information such as:
- Passport information
- Passport copy
- Visa information
- National identification information
- Passenger information
- Other documents required by airlines, hotels, embassies, government authorities, or travel service providers.
We only request such information when it is reasonably necessary to provide the requested service.
3. Information Collected Through WhatsApp and Messaging Services
White Sky Travel may communicate with customers through WhatsApp, Messenger, Instagram, email, telephone, or other communication channels.
When you contact us through WhatsApp or another messaging service, we may receive information associated with your communication, including:
- Your name or profile name
- Telephone number or messaging account identifier
- Messages you send to us
- Files, images, documents, or other content that you voluntarily send
- Date and time of communications
- Information necessary to respond to your request
Messages and customer information may be processed through our customer relationship management system, White Sky ONE CRM, in order to manage customer inquiries, bookings, conversations, follow-ups, and customer service.
4. How We Use Your Information
We may use personal information for the following purposes:
- Responding to inquiries
- Providing travel consultations
- Processing bookings and reservations
- Arranging flights and hotels
- Providing visa assistance
- Arranging transportation and limousine services
- Managing tourism packages
- Providing corporate travel and MICE services
- Communicating with customers
- Managing WhatsApp and other customer conversations
- Following up on inquiries and requests
- Providing customer support
- Confirming bookings and payments
- Improving our services
- Preventing fraud, abuse, or unauthorized activity
- Maintaining business and accounting records
- Complying with applicable legal and regulatory requirements
We do not use your personal information for purposes that are incompatible with the purpose for which it was collected without appropriate notice or legal basis.
5. Customer Relationship Management
White Sky Travel may use internal customer relationship management systems, including White Sky ONE CRM, to organize and manage customer information.
The CRM may store information such as:
- Customer name
- Contact information
- Travel requests
- Booking information
- Customer conversations
- WhatsApp messages
- Follow-up information
- Sales and service information
- Customer service history
Access to customer information is limited to authorized personnel who need the information to perform their work.
6. WhatsApp and Meta Services
If you communicate with White Sky Travel through WhatsApp, Messenger, Instagram, or another service operated by Meta, your communication may also be processed by the relevant platform according to its own terms and privacy policies.
White Sky Travel uses these communication channels to communicate with customers and provide requested services.
We do not sell your WhatsApp messages, contact information, or other personal information to third parties.
We may process information received through these platforms only as necessary to respond to customers, provide requested services, manage customer relationships, and comply with applicable laws.
7. Sharing of Information
We may share relevant personal information with third parties when necessary to provide the services you request.
These parties may include:
- Airlines
- Hotels and resorts
- Tour operators
- Transportation providers
- Visa processing partners
- Embassies and government authorities
- Insurance providers
- Payment service providers
- Technology and hosting providers
- Communication and messaging platforms
- Other service providers directly involved in fulfilling your travel request
We only share information that is reasonably necessary for the relevant service or legal requirement.
We do not sell personal information to third parties.
8. Payments
When you make a payment for our services, payment information may be processed by the relevant payment service provider.
White Sky Travel does not intend to store complete payment card information unless this is specifically required and legally permitted.
Payment providers may process your information according to their own privacy policies and terms.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember preferences
- Analyze website traffic
- Improve user experience
- Understand how visitors use our website
- Support marketing and advertising activities where applicable
You may configure your browser to refuse cookies or notify you when cookies are being used.
Some website features may not function correctly if cookies are disabled.
10. Website Analytics and Advertising
We may use third-party technologies such as analytics, advertising, and tracking tools to understand website usage, improve our services, measure advertising performance, and provide relevant marketing.
These services may process technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Referring pages
- Approximate geographic information
- Interaction with advertisements
Where applicable, third-party services process information according to their own privacy policies and terms.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
Access to customer information within our systems is restricted to authorized personnel and service providers who require access to perform their responsibilities.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain customer and booking records
- Complete accounting and financial obligations
- Resolve disputes
- Prevent fraud
- Comply with legal or regulatory obligations
- Maintain necessary business records
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
13. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
Some requests may be subject to legal, contractual, or operational limitations.
14. Requesting Deletion of Your Data
You may request deletion of personal information that White Sky Travel holds about you.
To request deletion of your information, contact us at:
Please include your name, contact information, and a description of the information you would like deleted.
We may need to verify your identity before processing a deletion request.
Some information may need to be retained when required by law, for legitimate business purposes, to complete transactions, or to resolve disputes.
15. Children’s Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
16. International Data Transfers
Because travel services and technology providers may operate internationally, personal information may be processed or stored in countries other than the country in which you reside.
Where applicable, we take reasonable measures to ensure that personal information is handled in accordance with applicable legal requirements.
17. Third-Party Websites
Our website may contain links to third-party websites, including airlines, hotels, payment providers, social media platforms, and other travel service providers.
White Sky Travel is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
We encourage visitors to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy, your personal information, or a request to access, correct, or delete your information, please contact us:
White Sky Travel
Address:
2 Khartoum St., El Soudan St., Mohandeseen, Giza, Egypt
Email:
info@whitesky-travel.com
Phone:
+20 330 440 91, 92, 93
WhatsApp:
+20 1000 17 1003
Website:
https://whitesky-travel.com/
